FAQ
Q: How do I turn my device on?
A: In order to turn your device on, hold the top, largest green button on the side down for 5 seconds. You will see the screen turn on and the device will vibrate. The temperature will be set on your screen. You will then need to click the large button 3 times fast to begin heating your device to the pre-set temperature. We recommend heating your device once prior to loading with product to ensure it works and heats properly, as we do not take returns on any products that are used.
Q: How do I change my pre-set temperature?
A: Simply use the 2 smaller green buttons on the side of your device to raise or lower your temperature. We typically recommend 380-400 degrees for THC flower, and a bit closer to 360 degrees for CBD flower.
Q: How much herb fits in my chamber, and how should I grind and pack the chamber?
A: The chamber of the Truva Mini 2.0 fits approximately .3-.4 grams. Your herb should be ground to a medium consistency, with a medium density pack, AND NO SEEDS OR STEMS IN THE CHAMBER.
Q: How do I know when I need to dump out the herb in my chamber?
A: After every session, open your chamber and check to see how much of your herb has browned. Rotate it with the included poker tool, and when all your herb has browned you need to dump your product and switch it out for new herb. We recommend cleaning your device’s chamber after every herb change.
Q: How do I clean my chamber?
A: You can use the included cleaning tools to wipe your chamber clean. We recommend lightly soaking in hydroxypropyl and cleaning off the chamber, then letting the chamber dry completely before use. You can also soak your mouthpiece in a cleaning solution like 420 cleaner and letting dry completely before reattaching to your device.
Q: Is my device covered under warranty?
A: Yes. All parts of the TruVa Mini 2.0 can be ordered separately on The Kind Pen warranty and rewards portal. Simply scratch and scan the QR code on the box of your device with your smart phone’s camera and follow the prompts to register your device’s warranty.
Q: How do I turn my device on?
A: In order to turn your device on, hold the top, largest green button on the side down for 5 seconds. You will see the screen turn on and the device will vibrate. The temperature will be set on your screen. You will then need to click the large button 3 times fast to begin heating your device to the pre-set temperature. We recommend heating your device once prior to loading with product to ensure it works and heats properly, as we do not take returns on any products that are used.
Q: How do I change my pre-set temperature?
A: Simply use the 2 smaller green buttons on the side of your device to raise or lower your temperature. We typically recommend 380-400 degrees for THC flower, and a bit closer to 360 degrees for CBD flower.
Q: How much herb fits in my chamber, and how should I grind and pack the chamber?
A: The chamber of the Truva Mini 2.0 fits approximately .3-.4 grams. Your herb should be ground to a medium consistency, with a medium density pack, AND NO SEEDS OR STEMS IN THE CHAMBER.
Q: How do I know when I need to dump out the herb in my chamber?
A: After every session, open your chamber and check to see how much of your herb has browned. Rotate it with the included poker tool, and when all your herb has browned you need to dump your product and switch it out for new herb. We recommend cleaning your device’s chamber after every herb change.
Q: How do I clean my chamber?
A: You can use the included cleaning tools to wipe your chamber clean. We recommend lightly soaking in hydroxypropyl and cleaning off the chamber, then letting the chamber dry completely before use. You can also soak your mouthpiece in a cleaning solution like 420 cleaner and letting dry completely before reattaching to your device.
Q: Is my device covered under warranty?
A: Yes. All parts of the TruVa Mini 2.0 can be ordered separately on The Kind Pen warranty and rewards portal. Simply scratch and scan the QR code on the box of your device with your smart phone’s camera and follow the prompts to register your device’s warranty.