FAQ
Q: Is my device covered under warranty?
A: Yes. All parts of the Pure can be ordered separately on The Kind Pen warranty app. Just create an account and use your serial number to register your device after entering the serial number all the parts for your device with show up. You can redeem any parts/colors needed *Please note that shipping is charged per part.
Q: How do I turn my device on?
A: You do not need to press anything to power this device on. This device is an autodraw activated battery. Whenever you want to take a pull you just inhale from the cartridge and the battery will automatically power on and back off when you finish inhaling.
Q: How do I change the voltage on my Pure?
A: The Pure offers 4 voltages and a preheat setting. Just turn the dial on the top of your device so that the desired voltage lines up with the red line on the side of the device. Depending on the viscosity of the oil will determine the voltage you would need to use. For a thinner viscosity you would want to use a lower setting, for a thicker viscosity you should use a higher setting. The Preheat setting is only recommended for thicker oils.
Q: How do I remove the cartridge that comes in my device?
A: Gently pull the cartridge out from the device. You do not have to twist the mouthpiece or use force when removing the cartridge from the battery.
Q: How do I fill the cartridge included with my device?
A: Remove your cartridge from the battery, twist the mouthpiece off, and fill AROUND the center metal post, about ¾ of the way. Then reattach your mouthpiece.
Q: What is the magnet at the bottom of my cartridge for?
A: The magnet makes your device compatible with most 510 threaded cartridges. If you want to use a prefilled cartridge that you purchased separately, you simply unscrew the magnetic adaptor from the cartridge that came with your device and screw it onto your prefilled cartridge.
Q: Is my device covered under warranty?
A: Yes. All parts of the Pure can be ordered separately on The Kind Pen warranty app. Just create an account and use your serial number to register your device after entering the serial number all the parts for your device with show up. You can redeem any parts/colors needed *Please note that shipping is charged per part.
A: Yes. All parts of the Pure can be ordered separately on The Kind Pen warranty app. Just create an account and use your serial number to register your device after entering the serial number all the parts for your device with show up. You can redeem any parts/colors needed *Please note that shipping is charged per part.
Q: How do I turn my device on?
A: You do not need to press anything to power this device on. This device is an autodraw activated battery. Whenever you want to take a pull you just inhale from the cartridge and the battery will automatically power on and back off when you finish inhaling.
A: You do not need to press anything to power this device on. This device is an autodraw activated battery. Whenever you want to take a pull you just inhale from the cartridge and the battery will automatically power on and back off when you finish inhaling.
Q: How do I change the voltage on my Pure?
A: The Pure offers 4 voltages and a preheat setting. Just turn the dial on the top of your device so that the desired voltage lines up with the red line on the side of the device. Depending on the viscosity of the oil will determine the voltage you would need to use. For a thinner viscosity you would want to use a lower setting, for a thicker viscosity you should use a higher setting. The Preheat setting is only recommended for thicker oils.
A: The Pure offers 4 voltages and a preheat setting. Just turn the dial on the top of your device so that the desired voltage lines up with the red line on the side of the device. Depending on the viscosity of the oil will determine the voltage you would need to use. For a thinner viscosity you would want to use a lower setting, for a thicker viscosity you should use a higher setting. The Preheat setting is only recommended for thicker oils.
Q: How do I remove the cartridge that comes in my device?
A: Gently pull the cartridge out from the device. You do not have to twist the mouthpiece or use force when removing the cartridge from the battery.
A: Gently pull the cartridge out from the device. You do not have to twist the mouthpiece or use force when removing the cartridge from the battery.
Q: How do I fill the cartridge included with my device?
A: Remove your cartridge from the battery, twist the mouthpiece off, and fill AROUND the center metal post, about ¾ of the way. Then reattach your mouthpiece.
A: Remove your cartridge from the battery, twist the mouthpiece off, and fill AROUND the center metal post, about ¾ of the way. Then reattach your mouthpiece.
Q: What is the magnet at the bottom of my cartridge for?
A: The magnet makes your device compatible with most 510 threaded cartridges. If you want to use a prefilled cartridge that you purchased separately, you simply unscrew the magnetic adaptor from the cartridge that came with your device and screw it onto your prefilled cartridge.
A: The magnet makes your device compatible with most 510 threaded cartridges. If you want to use a prefilled cartridge that you purchased separately, you simply unscrew the magnetic adaptor from the cartridge that came with your device and screw it onto your prefilled cartridge.