We accept orders back for return or exchange within 30 days of order receipt. Please send your entire product ordered, in original packaging, back to us at the below address with a note stating your order number and whether you are requesting exchange or refund for your purchase.

If NOT purchased directly from thekindpen.com please DO NOT return to us for a refund or exchange. You can reach out to us at support@thekindpen.com regarding troubleshooting for products not purchased directly via our site.

The Kind Pen
1808 Brielle Ave
Ocean, NJ 07712

If you have any questions it is best to ask first, email us at support@thekindpen.com

Please note, we do not accept returns for refund on used products, but we will do our best to troubleshoot any product issues and send out replacement parts completely free of charge within the 30 day order window.