FAQ
Q: Is my device covered under warranty?
A: Yes. All parts of the HIGHkey can be ordered separately on The Kind Pen warranty app. Just create an account and use your serial number to register your device after entering the serial number all the parts for your device with show up. You can redeem any parts/colors needed *Please note that shipping is charged per part.
Q: How do I turn my device on?
A: Click the oval button located in the center of your device 5 times to turn on, select your desired voltage, and hold the button of your device down to use it.
Q: How do I attach a cartridge to my device?
A: Press the circular button on the top right corner of the device to release the 510 adapter and screw on any 510 thread cartridge.
Q: How do I change the voltage on my device?
A: After powering on the device, click the oval button 3x fast to change the voltage. The HIGHkey device has 4 voltages with a screen that will show each voltage setting (2.8v, 3.2v, 3.6v, 4.0v). This device also comes with a preheat setting that you can activate by clicks the button 2x fast, when in preheat mode the button will light up different colors for 10 seconds (Only recommended for thicker oils).
Q: Can I actually attach this device to my keys?
A: Yes. The HIGHkey comes with a key latch. Just push the button located on the top of the device back, then with your other hand pull the latch up and out, attach to your keys and close latch.
Q: Does my device come with a cartridge? What size cartridge can I use?
A: This device does NOT come with a cartridge. You can use any prefilled cartridge as long as it is 510 threaded. 0.5ml and 1.0ml will both fit on the device.
Q: Is my device covered under warranty?
A: Yes. All parts of the HIGHkey can be ordered separately on The Kind Pen warranty app. Just create an account and use your serial number to register your device after entering the serial number all the parts for your device with show up. You can redeem any parts/colors needed *Please note that shipping is charged per part.
A: Yes. All parts of the HIGHkey can be ordered separately on The Kind Pen warranty app. Just create an account and use your serial number to register your device after entering the serial number all the parts for your device with show up. You can redeem any parts/colors needed *Please note that shipping is charged per part.
Q: How do I turn my device on?
A: Click the oval button located in the center of your device 5 times to turn on, select your desired voltage, and hold the button of your device down to use it.
A: Click the oval button located in the center of your device 5 times to turn on, select your desired voltage, and hold the button of your device down to use it.
Q: How do I attach a cartridge to my device?
A: Press the circular button on the top right corner of the device to release the 510 adapter and screw on any 510 thread cartridge.
A: Press the circular button on the top right corner of the device to release the 510 adapter and screw on any 510 thread cartridge.
Q: How do I change the voltage on my device?
A: After powering on the device, click the oval button 3x fast to change the voltage. The HIGHkey device has 4 voltages with a screen that will show each voltage setting (2.8v, 3.2v, 3.6v, 4.0v). This device also comes with a preheat setting that you can activate by clicks the button 2x fast, when in preheat mode the button will light up different colors for 10 seconds (Only recommended for thicker oils).
A: After powering on the device, click the oval button 3x fast to change the voltage. The HIGHkey device has 4 voltages with a screen that will show each voltage setting (2.8v, 3.2v, 3.6v, 4.0v). This device also comes with a preheat setting that you can activate by clicks the button 2x fast, when in preheat mode the button will light up different colors for 10 seconds (Only recommended for thicker oils).
Q: Can I actually attach this device to my keys?
A: Yes. The HIGHkey comes with a key latch. Just push the button located on the top of the device back, then with your other hand pull the latch up and out, attach to your keys and close latch.
A: Yes. The HIGHkey comes with a key latch. Just push the button located on the top of the device back, then with your other hand pull the latch up and out, attach to your keys and close latch.
Q: Does my device come with a cartridge? What size cartridge can I use?
A: This device does NOT come with a cartridge. You can use any prefilled cartridge as long as it is 510 threaded. 0.5ml and 1.0ml will both fit on the device.
A: This device does NOT come with a cartridge. You can use any prefilled cartridge as long as it is 510 threaded. 0.5ml and 1.0ml will both fit on the device.